Refund & Cancellation Policy (MotoTaxi)

MotoTaxi | Thiran Automotives Private Limited


Updated effective from 01st May, 2023

At MotoTaxi, we strive to provide a seamless and convenient taxi booking experience for our users. To ensure transparency and fairness, we have outlined our Refund and Cancellation Policy below:


1. Cancellation Policy:

  • User Initiated Cancellations:
    • Users can cancel a booking at any time before the assigned driver arrives at the pickup location.
    • Cancellations made within 5 minutes of booking are eligible for a full refund.
    • Cancellations made after 5 minutes of booking may incur a nominal cancellation fee.
  • Driver Cancellations:
    • In the rare event of a driver cancelling a confirmed booking, users will be notified immediately.
    • Users will not be charged for cancellations initiated by the driver, and they will be promptly informed about the cancellation reason.


2. Refund Policy:

  • Refund Eligibility:
    • Refunds are applicable only for cancellations made within the stipulated time frames mentioned in the cancellation policy.
    • Refunds are processed within [7] business days through the original payment method.
  • No-Show Cases:
    • In cases where the user is not present at the designated pickup location, and the driver is unable to reach them, the booking will be marked as a no-show.
    • No-show cases are not eligible for refunds.
  • Service Disruptions:
    • In the event of service disruptions, such as technical issues or unforeseen circumstances, leading to booking cancellations, users will be provided with full refunds.


3. Contact and Support:

  • Users can reach out to our customer support team for any refund or cancellation-related queries.
  • Support channels include in-app chat, email (customersupport@mototaxi.com)


4. Amendments to the Policy:

  • MotoTaxi reserves the right to modify this Refund and Cancellation Policy at any time.
  • Users will be notified of any changes through the application and are encouraged to review the policy periodically.

By using the MotoTaxi application, users agree to adhere to the terms outlined in this Refund and Cancellation Policy. We appreciate your understanding and cooperation as we work towards providing a ​reliable and efficient taxi booking service.